Help over the Phone
This is the 3rd time I've interfaced with your support staff and they consistently provide exceptional customer service in a world where this level of support is not always the standard... My ME708 cycle is the 2nd I've purchased and although this 2nd one has had issues with the pedals, thanks to your support, it does not sour my experience. In fact because of your support in providing replacement pedal(s), I have a more positive opinion of your company and will continue to purchase and recommend your equipment... Thank you!
Help with Replacement Parts
I received outstanding customer service from Christian Garcia. He was patient; he helped me identify the exact part number necessary for my request; he accepted my request and even offered to replace the worn grips on our TT-210 teeter totter insuring another year of use by my children on this outstanding garden toy. The teeter totter is one of the few items that gets them out of the house and off their electronic devices; that is a priceless item for parents! Christian and your customer service team are likewise, priceless, to your customers.
I wish to thank Liz who was so very helpful in expediting the replacement Sliding Frame I needed for my recumbent ME-709 exercise bike. The replacement arrived today and is in place and working great. All the good work at Impex is much appreciated.
Excellent Customer Service
You are a prime example that others should follow in working to help an unknowing customer… Again, thank you for your excellent customer service skills and your company should be proud to have someone like you working with them!
Quick and Helpful
I really appreciate the quick response and helpful service. We love our gym.
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